Your privacy is a top concern. We make sure to keep all of your information secure and safe from any outside attacks. Our system is checked regularly to ensure no identity theft occurs. We safeguard all information entered herein. Guardian Survival Gear, Inc. does not sell or give out your information to any advertising company, organization, or other group.
The information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering web site statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our web site to continually improve the value of the materials available. Our web site logs do not identify a visitor by personal information,
The following information is recorded:
- The type of browser you used
- Keywords used in search
- Screen size used
- Top Products viewed and sold
- Visited by what country
- Used Language
- Source of visit
- Most visited categories
- Page hit counter
Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, Guardian Survival Gear, Inc. will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit. Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to Guardian Survival Gear, Inc.
If the merchandise purchased was defective in anyway, the customer will have will have 60 days to notify Guardian Survival Gear of the defective merchandise. If we are notified within 60 days replacement product will be shipped out at no additional cost to the customer. Please note that we will replace only defective items included in the kit.
If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.
If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded.
Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products cannot be issued.
On orders returned for any reason other than defective merchandise the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is canceled before it ships out will have an 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.